iPTT.us Wireless Communication Solutions
How we transformed a landscaping contractor’s communication by eliminating bottlenecks between the storage yard and the field fleet.
Office staff relied solely on standard cell phones to stay in touch with the fleet vehicles, creating an inefficient relay chain:
- An office clerk received the purchase request.
- The clerk forwarded it to a second internal agent.
- The second agent had to physically locate a compliance specialist in the storage yard.
This three-way setup created a huge workload and unnecessarily high payroll costs. The company needed clear voice communication, support for individual and group calls, and coverage at both the local and regional levels.
Our Solution
Instant Connectivity on Both Sides
We designed a hybrid system that seamlessly integrates two different radio technologies. This two-pronged approach completely eliminated unnecessary contact with the front office, and would immediately start saving this landscaping contractor time and money by implementing two different radio technologies that integrate seamlessly. This dual-pronged approach would achieve efficient communications both on-site and across the fleet’s vast footprint, with the added benefit of eliminating unnecessary contact with the front office. Fleet operators would now have the ability to communicate with the fulfillment team directly in order to coordinate their supply needs.
We selected our DP 585 waterproof two-way radios for the fulfillment specialists whose duties placed them outdoors regularly, they are heavy-duty and designed to withstand any climate conditions thrown their way.
We deployed a TM840-GW DMR-to-PTToC gateway appliance to seamlessly relay the DP585’s localized radio transmissions from the depot to the wider area network T65 radios being utilized out in the field.
We chose our T 65 PTToC nationwide Push-to-Talk trackable radios for the fleet operators due to their ability to connect across hundreds of miles. The DMR-to-PTToC gateway gives on-site radio users the capability to instantly contact fleet vehicle operators and vice versa. By implementing DMR radios and a DMR-to-PTToC gateway we were able to eliminate the monthly costs our client would have incurred for the radios that remain within the facilities, which translates into substantial savings for them on an annual basis.ontact with headquarters, allowing fleet operators to communicate directly with the compliance team at the depot.
The End Result
Whether on-premises or out in the field, every team member now has the capability of listening to all transmissions in real-time, and supervisors can initiate private communications with fleet vehicle operators without disrupting other members.
We deployed our PC-based dispatch console software at the front office which allows them to track all fleet vehicles via GPS and initiate group or individual calls from one interface. This functionality helps them improve the customer service they provide to their clients by allowing them to give accurate ETAs of when vehicles will arrive, all while keeping their employees safe behind the wheel by giving them the capability of communicating instantly with a single push of a button.
Our Products
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